These Terms and Conditions explain the terms that apply when you use the Beauty Decor Ltd website, contact us, request a quote or instruct us to carry out painting, decorating or related services.
By using this website or requesting services from Beauty Decor Ltd, you agree to these Terms and Conditions.
1. About us
Beauty Decor Ltd is a painting and decorating company based in Cheltenham, Gloucestershire.
- Business name: Beauty Decor Ltd
- Phone: 07706 451960
- Email: siposa86@yahoo.com
- Website: www.beautydecor.co.uk
2. Services we provide
Beauty Decor Ltd provides painting, decorating and related services, which may include:
- Interior painting
- Exterior painting
- Wallpapering
- Decorative finishes
- Paint spraying
- Kitchen and furniture spray painting
- Timber and woodwork restoration
- Door, window and woodwork painting
- Floor painting or finishing where agreed
- Other related decorating services
The exact services to be provided will be agreed with the customer before work begins.
3. Website information
The content on this website is provided for general information only. We aim to keep information accurate and up to date, but we do not guarantee that all website content will always be complete, current or free from errors.
Images shown on the website may include examples of completed work, project images, stock images or design visuals. They are used to demonstrate the type and standard of work we provide.
4. Quotes and estimates
Quotes or estimates may be provided after discussing the customer’s requirements and, where necessary, viewing the property or reviewing photographs.
Any quote is based on the information available at the time it is given. If the scope of work changes, or if additional preparation, repairs, access equipment or materials are required, the final cost may change.
We will discuss any significant changes with the customer before carrying out additional chargeable work.
5. Acceptance of a quote
A booking is confirmed when the customer accepts a quote and we agree a start date or work schedule.
Acceptance may be given by email, message, phone confirmation or payment of a deposit where required.
6. Deposits and payments
We may request a deposit before work begins. The deposit amount will be confirmed as part of the quote or booking process.
The remaining balance is normally due on completion of the agreed work, unless otherwise agreed in writing.
Payment terms will be stated on the invoice or agreed quote. Late payment may result in delays to further work or additional recovery action where necessary.
7. Changes to work
If the customer requests extra work, changes to the agreed specification, additional rooms, different materials or further preparation, this may result in additional costs and changes to the completion date.
Any additional work should be agreed before it is carried out.
8. Customer responsibilities
The customer agrees to:
- Provide accurate information about the project
- Ensure access to the property at agreed times
- Remove or protect valuable, fragile or personal items where requested
- Make us aware of any known hazards, defects, damp, leaks, structural issues or unsafe areas
- Ensure electricity, water and suitable working conditions are available where needed
- Obtain any permissions, consents or approvals required for the work, where applicable
- Keep children and pets away from the working area for safety reasons
If delays are caused by lack of access, unsafe conditions, incomplete information or customer-requested changes, additional costs may apply.
9. Materials
Unless otherwise agreed, Beauty Decor Ltd may supply or recommend suitable paints, wallpapers, primers, undercoats, finishes and other decorating materials.
If the customer supplies materials, they are responsible for ensuring those materials are suitable, available in sufficient quantity and fit for the intended use.
We are not responsible for issues caused by unsuitable, faulty, poor-quality or insufficient materials supplied by the customer.
10. Colours and finishes
We will apply colours, wallpapers and finishes as agreed with the customer.
Colours can appear different depending on lighting, surface condition, screen settings, surrounding colours and the type of paint or material used. We recommend customers check colours and finishes carefully before work begins.
Once a colour, wallpaper or finish has been approved and applied, any change requested by the customer may be treated as additional work.
11. Preparation and existing surfaces
Good preparation is important for a high-quality finish. However, the final result can be affected by the condition of existing surfaces, including previous paintwork, plaster, damp, cracks, stains, movement, poor repairs or hidden defects.
Where additional preparation or repair work is required beyond what was originally agreed, this may involve extra cost.
We cannot guarantee results where underlying surfaces are unstable, damp, contaminated or unsuitable for decoration.
12. Access, scaffolding and specialist equipment
Some exterior or high-level work may require ladders, towers, scaffolding or other access equipment.
Where specialist access equipment is needed, this may be quoted separately or charged in addition to the decorating work.
The customer must provide safe access to the working area and inform us of any access restrictions before work begins.
13. Start dates and completion times
We will make reasonable efforts to start and complete work within the agreed timescale. However, start dates and completion dates may be affected by factors outside our control, including weather, drying times, material availability, access issues, illness, hidden defects or changes requested by the customer.
Exterior work may be delayed or rescheduled due to unsuitable weather conditions.
14. Cancellation and postponement
If the customer needs to cancel or postpone agreed work, they should notify us as soon as possible.
Reasonable cancellation charges may apply where we have already purchased materials, booked time, arranged access equipment or turned down other work.
Under UK consumer rules, cancellation charges must be fair and reasonable. Government guidance explains that businesses cannot simply keep deposits or charge cancellation fees unless the term is fair and the charge reflects reasonable costs.
15. Consumer cancellation rights
Where a customer is a consumer and a contract is agreed away from our business premises, online, by phone or at the customer’s home, the customer may have cancellation rights under the Consumer Contracts Regulations.
In some circumstances, a 14-day cancellation period may apply. If the customer asks us to begin work during the cancellation period, the customer may be required to pay for work carried out up to the point of cancellation. The Consumer Contracts Regulations set out rules for information, cancellation and additional charges for consumer contracts.
This does not affect the customer’s statutory rights.
16. Completion and inspection
When work is completed, the customer should inspect the work and raise any concerns as soon as reasonably possible.
If there is a genuine issue with the workmanship, we should be given a reasonable opportunity to inspect and put the matter right.
Minor touch-ups or snagging should be reported promptly after completion.
17. Workmanship
We aim to provide a professional standard of workmanship using suitable methods and materials.
Our responsibility is limited to the agreed work carried out by Beauty Decor Ltd. We are not responsible for damage, defects or deterioration caused by:
- Pre-existing issues
- Damp, mould, leaks or condensation
- Structural movement
- Poor existing surfaces
- Customer-supplied materials
- Accidental damage after completion
- Misuse, neglect or lack of maintenance
- Work carried out by others
18. Photographs and project images
We may ask to take photographs of completed work for our records, website, portfolio, social media or marketing.
We will not publish images that clearly identify private personal information without permission.
Customers should tell us in advance if they do not want project photographs used for marketing.
19. Reviews and feedback
Customers may be invited to leave reviews or feedback after work is completed.
We may use customer feedback, ratings or review snippets on our website or marketing materials, provided this is done fairly and without misleading editing.
20. Liability
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.
Beauty Decor Ltd will not be liable for indirect losses, loss of profit, loss of business, loss of opportunity or losses caused by circumstances outside our reasonable control.
Our liability for any claim relating to the services will normally be limited to the amount paid by the customer for the specific work giving rise to the claim, except where the law requires otherwise.
21. Website links
Our website may include links to third-party websites, such as review platforms, social media pages or other external sites.
We are not responsible for the content, availability or privacy practices of third-party websites.
22. Intellectual property
The content on this website, including text, images, branding, design and layout, belongs to Beauty Decor Ltd or is used with permission.
You may not copy, reproduce, distribute or use website content for commercial purposes without our written permission.
23. Privacy and personal information
We handle personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect personal information.
24. Complaints
If you have a complaint or concern, please contact us first so we can try to resolve the issue.
- Email: siposa86@yahoo.com
- Phone: 07706 451960
Please provide details of the issue, including your name, contact details, project address and any relevant photographs.
25. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time. Any updates will be posted on this page with a new “last updated” date.
26. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless consumer law gives the customer the right to bring proceedings elsewhere.
27. Contact us
For questions about these Terms and Conditions, please contact:
Phone: 07706 451960
Email: siposa86@yahoo.com
